Frequently Asked Questions

Where is DashTel’s Corporate Headquarters?

DashTel’s corporate offices are located in New York, NY.

With DashTel can I keep the same telephone number I have now?

Yes, DashTel can offer their service to existing phone numbers.

What are DashTel’s customer support hours?

Our customer care center is open Monday through Friday from 9am to 5:30 pm EST. You can call us at 646-895-6800 or email us anytime at DashTel support@dashtel.com.

Is my information safe with DashTel?

Your information is confidential and will not be disclosed to any other party without your permission. All credit card information is encrypted for optimum security. For more details, see our privacy policies.

How long before my service is activated?

In most cases, your service will be activated at the time of installation. Service activation is dependent on your Local Exchange Carrier (LEC).

Can I receive a bill through the mail?

Yes. You can receive a paper copy of your bill through the mail. Just call your DashTel customer service rep to discuss our variety of billing options. 646-895-6800

Can I sign up for automatic payment service?

Yes. Your DashTel payments may be made automatically!! . Just call your DashTel customer service rep to set it up. 646-895-6800.

What if I have questions about my bill?

For any questions, please email us at support@DashTel.com or call us Toll Free at 646-895-6800.

Do my rates vary depending on the time of day I call?

No. Unlike most plans offered by our competitors, DashTel’s rates stay the same. We offer unlimited state to state calling, no matter what time of day.

How extensive is your network?

We have a pervasive nationwide network comparable with any major telecommunications carrier.